Results-driven Customer Success Representative with over 8 years of experience in customer and technical support across SaaS platforms, POS systems, CRM tools, and telecommunications services. Currently working with RMS Cloud, supporting hospitality clients through troubleshooting, customer assistance, and platform guidance to help improve their overall experience with the RMS Property Management System.
Skilled in resolving technical issues, managing customer relationships, and providing support through phone, chat, and email in fast-paced environments. Experienced with tools such as Zendesk, Salesforce, Splunk, CRM platforms, and POS integrations. Known for being patient, adaptable, customer-focused, and committed to delivering efficient and positive support experiences.
Passionate about continuous learning, problem-solving, and helping businesses maximize the value of the platforms they use daily. Outside of work, actively involved in animal rescue and community support for stray animals.
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