Hi, I’m Sweetzel. I’m an eCommerce and Operations Virtual Assistant with 9+ years of experience in customer support, eCommerce operations, and team coordination.
I’ve worked with international teams handling high-volume tasks, resolving customer issues, and supporting daily operations. I focus on building organized, efficient systems that keep everything running smoothly.
Here’s how I can support your business:
Customer Support
• Email and chat support
• Order issues, refunds, replacements, tracking
• Escalation handling and resolution
Admin & Executive Support
• Inbox and calendar management
• Scheduling and coordination
• Research, documentation, and SOP creation
eCommerce Operations
• Order processing (Amazon, Shopify, Walmart, eBay)
• Fulfillment tracking and coordination
• Product listing support and image handling
• Account health monitoring and issue resolution
Operations & Data Management
• Reports, trackers, and Google Sheets management
• Workflow improvement and process optimization
• Hiring support and candidate screening
Key Achievements
• Managed 400+ daily orders with 98% on-time fulfillment
• Improved Amazon account health score from 250 to 700–900
• Led a team and increased performance by 18%
• Reduced repeat issues by up to 70% through process improvements
• Maintained an average response time of 5 minutes
Tools I Use
Google Workspace | Microsoft Excel | Notion | Trello | Asana | -----------
Zendesk | NICE | Five9 | Outlook | Crisp Chat | Metorik
Amazon | UPS | ShipEngine
Canva | Photoshop (basic)
Why work with me?
• Dependable and able to work with minimal supervision
• Clear and proactive communication
• Focused on improving systems, not just completing tasks
• Able to handle high-volume work without sacrificing quality
