Hi! I’m Genesis Quiambao, a 22-year-old aspiring Virtual Assistant with over 3 years of customer service experience and 6 months of leadership experience in the BPO industry.
I started my career at 18 as a Customer Service Representative supporting e-commerce merchants through email and live chat. Through dedication and strong performance, I earned several awards, including Top Agent, Top CSAT, and Overall Top Performer.
After 3 years, I was promoted to Team Leader where I managed up to 30 agents. I later transitioned to a U.S. healthcare account and was trained as a Prior Authorization Specialist, handling escalations and assisting Medicare members with their pharmacy benefits.
I bring professionalism, adaptability, and a results-driven mindset, and I’m passionate about helping clients grow their businesses and deliver excellent customer experiences.
