Results-driven Operations and Customer Experience Leader with over 15 years of experience in customer service, QA, project management, and team leadership across local and international accounts. Proven expertise in lead generation, converting prospects into sales, and client nurturing to drive revenue growth. Proven track record in driving KPIs, performance management, coaching, and operational excellence within real estate marketing, travel, and digital marketing industries. Skilled in customer support, retention, sales optimization, CRM systems, and project management tools.
