I am a results-driven Social Media and Customer Support Specialist with over 4 years of experience building communities and managing high-volume operations. I specialize in scaling brands, having grown one audience from 13K to 300K followers and managing active online communities of over 40,000 members.
Beyond marketing, I am an expert in customer success, consistently maintaining a 90% CSAT score while handling up to 40 daily calls in fast-paced environments. I lean heavily into modern workflows, using AI tools like Claude and ChatGPT alongside platforms like HubSpot and Shopify to stay organized and efficient. With a 400 Mbps fiber connection and a dedicated home office, I am ready to provide reliable, top-tier support to your team.
