Highly experienced Healthcare Virtual Assistant with 7+ years in the medical field, including dentistry, optometry, and telehealth support, and 1 year specializing in lead generation, cold calling, and healthcare outreach. Proficient in patient communication, live chat support, appointment scheduling, and HIPAA-compliant patient data management. Known for strong customer service, accurate documentation, professionalism, and attention to detail, supporting both front-desk operations and virtual patient care workflows.
???? Core Responsibilities• Managed patient appointment scheduling, calendar coordination, live chat support, and virtual front-desk operations for dental, medical, optometry, and specialty healthcare practices.• Provided patient intake, inquiry handling, appointment confirmation, rescheduling, insurance-related support, and referral coordination via chat and email.• Handled high-volume healthcare outreach and lead generation, contacting 1,200+ practices weekly and supporting 20,000+ dental, medical, optometry, and other healthcare practices offering chat-enabled patient communication.• Assisted and onboarded practices across various platforms—Dentistry, MedSpa, Eye Care, Orthodontics, Endodontics, Oral Surgery, and any healthcare practice integrating chat support into their website.• Supported healthcare SaaS companies and practice-management platforms, including DEXIS, Dentrix, and other dental software providers, assisting clinics with tech adoption, inquiry triage, and user assistance.• Maintained accurate patient records, appointment logs, and PHI security in strict compliance with HIPAA guidelines.
???? Key Achievements• Supported and interacted with 20,000+ healthcare practices, clinics, and providers across dental, medical, optometry, and medspa industries through live chat and outreach.• Assisted practices working with industry-leading software platforms such as Dentrix and DEXIS. Improving user experience and troubleshooting workflows.• Increased practice engagement and conversion through high-volume chat.
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