I’m -----------, a customer service professional with over 1 year of BPO and remote experience, specializing in healthcare and retail support. I began with Florida Blue (Medicare Advantage & Supplement Plans) as a Customer Service Representative before being promoted to Trainer, leading onboarding and product sessions for new hires. My role included scheduling appointments, coordinating with providers, handling eligibility inquiries, and assisting with claims and appeals. I also served as an Escalation Specialist for ABG (Authentic Brands Group), certified in CRM tools like Gorgias and Shopify, providing multi-channel support via email, phone, chat, and SMS. I’m passionate about delivering exceptional service and thrive in fast-paced environments. My strengths include training, escalation management, and feedback analysis, supported by strong communication, problem-solving, and adaptability skills. CORE COMPETENCIES: Customer Service & Escalation Management, Training & Development, CRM (Gorgias, Shopify), Survey & Feedback Analysis- Cross-Functional Communication- Problem-Solving & Adaptability
