Results-driven Customer Service with 1.5 years of experience handling over 80+ customer interactions daily via email and chat. Proven track record in improving resolution times through effective follow-up tracking and collaboration with internal departments. Contributed to knowledge base enhancements by updating FAQs and documentation, streamlining internal processes. Adept in using CRM systems, Microsoft Office, Notion, and scheduling tools to manage client communications, calendars, and task coordination. Recognized for delivering prompt, empathetic support and clear communication that consistently enhanced customer satisfaction.
