Customer-focused professional with hands-on experience in customer service, retention, and technical support across fast-paced environments. Proven ability to manage high volumes of inquiries and claims with accuracy, resolve concerns efficiently, and communicate complex product and policy details clearly. Skilled in coordinating service workflows, assisting clients in choosing tailored solutions, and building rapport to drive customer satisfaction and retention. Adaptable, detail-oriented, and committed to delivering a seamless customer experience.
