I am an award-winning professional with a proven track record in high-level customer service and administrative support. With extensive experience in omnichannel support?including inbound/outbound calling and chat-based appointment setting?I specialize in managing complex technical systems to ensure high-quality organizational growth.
My background at Concentrix with 3 years and 6 months involved facilitating professional correspondence for senior-level stakeholders, including doctors and senior counselors, ensuring seamless coordination and data integrity. I am highly proficient in Salesforce CRM, NICE CXone, and the full Microsoft Office 365 and Google Workspace suites.
I am recognized for my technical troubleshooting skills and my ability to exceed performance targets, having been honored as "Top Blended Agent" and recognized by the CEO for outstanding service delivery.
Skills
Administrative: Executive Correspondence, Appointment Setting, Data Entry, Task Prioritization.
Customer Support: Omnichannel Support (Phone, Chat, Email), Quality Assurance, Stakeholder Communication.
Technical: Salesforce CRM, NICE CXone, Microsoft Excel, SharePoint, and IT Troubleshooting.
Education: Bachelor of Science in Civil Engineering (In Progress).
Top Values & Core Competencies
Reliability: Proven ability to maintain operational uptime through proactive system management.
Quality Focused: Consistently awarded for chat quality and high-stakes communication.
Multitasking: Skilled at managing high-volume workflows and complex scheduling.
Verified
