Experienced Customer Service Manager with a strong background in the holiday homes industry, known for delivering exceptional guest experiences and building high-performing support teams. Skilled in streamlining communication processes, implementing customer service technologies, and resolving issues with empathy and efficiency. Proven track record of improving satisfaction scores, reducing response times, and driving repeat bookings through service excellence. Passionate about hospitality, team development, and creating seamless guest journeys from booking to departure.
Verified
