Troubleshooting & Problem-Solving: Diagnose and resolve hardware, software, and network issues.
Operating Systems Knowledge: Familiarity with Windows, macOS, and sometimes Linux.
Software Support: Experience with common applications (e.g., Microsoft Office, email clients, browsers).
Network Basics: Understanding of LAN/WAN, TCP/IP, DNS, DHCP, VPN, etc.
Hardware Support: Basic repair and configuration of PCs, printers, routers, and mobile devices.
Remote Support Tools: Proficiency in tools like NinjaOne, Kaseya, and Active Directory
