I am a dedicated and detail-oriented Medical Virtual Assistant with hands-on experience supporting healthcare operations and administrative workflows. I previously worked with Optum and National Kidney Partners, where I gained solid experience in patient coordination, insurance verification, claims processing, and overall revenue cycle support.
I have a strong background in handling patient records, appointment scheduling, eligibility checks, and prior authorizations while ensuring accuracy and HIPAA compliance. My experience also includes working with EMR systems such as Athenahealth and Epic, allowing me to efficiently manage patient data and streamline workflows.
In addition to my healthcare experience, I bring a solid foundation from the BPO industry, where I developed excellent communication skills, problem-solving abilities, and the capacity to handle high-volume tasks with efficiency and professionalism.
I am proficient in tools like Genesys, CDB, and iSet, and I am highly adaptable to new systems and processes. I take pride in being reliable, organized, and proactive in supporting clients and improving operations.
I am currently seeking a long-term opportunity where I can contribute my skills, grow professionally, and help healthcare providers deliver better patient care.
