ABOUT ME
Hi! I'm an experienced Administrative Virtual Assistant with a strong background in customer service, accounts receivable, collections, and administrative support. I specialize in managing busy inboxes, organizing calendars, maintaining accurate records, and providing reliable administrative assistance that helps businesses stay organized and productive.
I've worked with clients and customers in Australia and New Zealand, assisting with motor, home, and contents insurance inquiries while providing professional customer service.
Throughout my career, I've managed high-volume email inboxes with 100+ emails daily, coordinated account-related communications, performed accurate data entry, reconciled accounts, and handled customer inquiries professionally. As a Subject Matter Expert, I also supported teammates by answering process-related questions and helping maintain quality standards.
I'm highly organized, detail-oriented, and comfortable working independently. I adapt quickly to new systems and enjoy creating organized workflows that improve efficiency. Whether it's managing emails, updating spreadsheets, scheduling appointments, or supporting financial operations, I take pride in delivering accurate, dependable work.
CORE SKILLS
- Administrative Support
- Email Management (100+ emails daily)
- Calendar Management
- Data Entry
- Google Workspace (Gmail, Google Docs, Google Sheets, Google Calendar)
- Microsoft Office
- Microsoft Excel
- Accounts Receivable
- Debt Collection
- Account Reconciliation
- Customer Service
- Account Management
- Documentation & Record Keeping
- Time Management
- Written and Verbal English Communication
PROFESSIONAL EXPERIENCE
Senior Finance Analyst
- Managed high-volume email communication (100+ emails daily).
- Supported Accounts Receivable operations and account reconciliation.
- Updated financial records with accuracy and ensured timely follow-up on account concerns.
- Coordinated with internal departments to resolve customer account issues.
Senior Associate – Insurance Consultant (Australia & New Zealand)
- Assisted customers with motor, home, and contents insurance inquiries.
- Explained policy coverage, processed policy updates, and resolved customer concerns.
- Maintained accurate customer records while ensuring compliance with company procedures.
- Delivered professional customer service through phone and email communication.
- Worked with Australian and New Zealand customers in a fast-paced environment.
Collections Specialist / Subject Matter Expert
- Managed shared and personal email inboxes handling over 100 emails each day.
- Performed outbound collection calls and negotiated payment arrangements.
- Maintained accurate account documentation and customer records.
- Assisted teammates with process guidance as a Subject Matter Expert.
- Consistently met productivity and quality targets while providing excellent customer service.
Customer Service Representative
- Assisted customers through phone and email support.
- Resolved customer concerns while maintaining high service standards.
- Updated customer information and maintained accurate records.
- Worked efficiently in a fast-paced environment while meeting performance goals.
TOOLS
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- Google Workspace
- Google Calendar
- Gmail
- ChatGPT
- Zoom
- Slack
- Zendesk
- Rentalman/IRIS
Verified