I am a Learning & Development professional with over 10 years of experience in customer service, training, coaching, curriculum development, and instructional design within global BPO and customer experience environments.
Currently, I work as a Curriculum Specialist, partnering directly with a US-based client to design, develop, and maintain learning solutions that improve employee performance and business outcomes. My experience includes creating e-learning courses, assessments, facilitator guides, job aids, and learner support materials using Rise 360, Synthesia AI, and Articulate Storyline.
Throughout my career, I have successfully facilitated onboarding and upskilling programs, developed performance improvement initiatives, and collaborated with stakeholders to identify learning gaps and implement effective training solutions. I am passionate about creating engaging, learner-centered experiences that drive knowledge retention and measurable results.
My areas of expertise include:
• Instructional Design
• Curriculum Development
• E-Learning Development
• Rise 360
• Articulate Storyline
• Synthesia AI
• Learning Needs Analysis
• Storyboarding
• Assessment Design
• Adult Learning Principles
• Training Facilitation
• Performance Coaching
• Knowledge Management
• Microsoft 365 and Google Workspace
I am detail-oriented, highly organized, and committed to delivering high-quality learning experiences that support both learner success and business goals. Whether you need curriculum development, e-learning creation, training materials, or learning program support, I am ready to help.
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