Hi! My name is Victor Herrera, and I’m a bilingual customer service and technical support specialist with over 4 years of experience working with U.S. clients. I’ve handled support for major accounts like Citibank, Quicken, Nexamp, and Clipboard Health — through inbound/outbound calls, email, and chat.
I’m confident working with different systems such as Salesforce, Microsoft Office, and internal tools, and I’ve supported all types of customers, from everyday users to professionals like doctors and nurses. I'm reliable, adaptable, and fully committed to delivering great service.
I’m now looking for a long-term remote position where I can bring my skills to a team that values quality, communication, and consistency. I'm based in Guatemala and work in a similar timezone to most U.S. clients. I'm available full-time or part-time.
Let me know how I can help you — I’m ready to get started!
