Experienced and adaptable professional with a strong background in customer service, credit investigation, legal support, and administrative operations across the finance, government, insurance, and legal sectors.
I began my career as a Customer Service Representative for Ameriprise Financial under Sykes Asia, holding Series 6 and Series 63 licenses, and handling account inquiries and securities transactions. I later worked as a Credit Investigator at Comprehensive Credit Services, Inc., and as a Loan Examiner for the Social Housing Finance Corporation (SHFC), assisting community associations with loan applications and housing programs.
I have also served as a Commercial Assistant in trade credit insurance and most recently as a Legal Assistant/Paralegal/Medical Analyst for personal injury law firms in Michigan, where I reviewed extensive medical records, prepared legal documents, and managed client communication from pre-litigation to litigation.
Proficient in Microsoft Outlook, Teams, SharePoint, Excel, Word, and PowerPoint; Google Sheets, Docs, Slides, Calendar, and Mail; legal software such as PracticePanther and MyCase; and content management via WordPress. Experienced with Citrix, IBM Symphony, and Freshdesk.
