# Medical Virtual Assistant | EMR | Patient Support | Scheduling & Inbox Management
Hi! I'm Riza, a Medical Virtual Assistant with experience supporting healthcare providers through patient communication, administrative coordination, and day-to-day medical office operations.
I currently work in a fast-paced virtual healthcare environment where I help manage patient inboxes, coordinate appointments, process prescription refill requests, assist with referrals, document patient interactions, and support providers using Athena EMR. I also have experience with insurance verification, prior authorizations, and medical billing for both outpatient and inpatient services.
What I enjoy most about my work is creating a smooth experience for both patients and providers. Whether I'm answering patient messages, coordinating with pharmacies and laboratories, or ensuring follow-ups are completed on time, I focus on accuracy, organization, and clear communication. I understand that healthcare moves quickly, so I stay adaptable, prioritize effectively, and make sure every task is handled with care and professionalism.
I'm known for being dependable, detail-oriented, and easy to work with. I learn new systems quickly, take ownership of my responsibilities, and genuinely enjoy helping teams stay organized behind the scenes. My goal is to build a long-term partnership where I can continue growing while helping a practice deliver exceptional patient care.
**Core Skills**
• Medical Virtual Assistance
• Athena EMR
• Patient Communication & Support
• Inbox Management
• Appointment Scheduling & Calendar Management
• Prescription Refill Coordination
• Referral Coordination
• Insurance Verification
• Prior Authorization Support
• Medical Billing (Outpatient & Inpatient)
• Patient Documentation
• Medical Records Management
• Provider, Pharmacy & Laboratory Communication
• Email Management
• Data Entry & Record Accuracy
• Customer Service
• Administrative Support
• Microsoft Office Suite
• Google Workspace
• HIPAA Compliance & Patient Confidentiality
• Time Management & Organization
• Problem Solving
• Attention to Detail
• Fast Learner & Adaptable
• Team Collaboration & Independent Work
