I am a customer-focused professional with over five years of experience supporting U.S.-based companies through email, chat, and CRM platforms. Throughout my career, I have assisted customers with account inquiries, payment and subscription concerns, account verification, documentation, and record management while working closely with cross-functional teams to ensure timely and accurate resolutions. I value clear communication, empathy, and attention to detail, and I strive to provide a positive experience in every customer interaction.
I currently work as a Workforce Management Analyst, where I support daily operations through real-time monitoring, performance reporting, and process improvement. My experience includes using Zendesk, Intercom, Five9, Community, Assembled, Google Sheets, and other CRM tools to support operational efficiency and data accuracy.
Always eager to embrace new technologies, I have recently expanded my expertise into AI-assisted development and design. I leverage modern AI tools to streamline workflows, prototype designs, and build creative assets efficiently. Additionally, I have developed a strong proficiency in AI ad creation, utilizing generative AI to design compelling, high-quality marketing materials and campaigns. I enjoy working in fast-paced remote environments, learning new systems, and blending operational consistency with innovative, tech-driven solutions.
