I have 3 years of experience in the BPO industry, working across multiple sectors including telecommunications, immigration, travel, and airlines. As a Customer Service Representative in an immigration agency, I was responsible for organizing clients’ documents, ensuring accuracy and compliance, and coordinating lawyer consultations to support immigration applications. In the travel industry, I assisted customers with itinerary planning and took the lead in negotiating with vendors to secure better deals and resolve booking issues. Additionally, I worked as a Sales Agent in the airline industry, where I honed my skills in customer engagement, upselling, and delivering personalized travel solutions.
