Experienced Game Operations Specialist with 9+ years in customer support, fraud detection, technical troubleshooting, and team leadership. Skilled in managing SOPs, training agents, and improving workflows to enhance efficiency and client satisfaction. Recently worked as a Freelancer Tagalog AI Voice Trainer & Transcriber, contributing to speech model accuracy and natural language understanding. Strong background in customer service, technical support, and process improvement, with proven expertise in tools like Zendesk, SQL, and AI platforms.
