Hi, I’m a General Virtual Assistant and Customer Support Specialist with a strong background in e-commerce, quality assurance, and remote operations.
I help founders and teams stay organized and customer-focused through:
- Email and inbox management
- Calendar scheduling and executive support
- Customer support via chat and email
- Quality assurance and process support
- Social media content creation and posting
- Experienced in CRM handling, SOP documentation, ticketing systems, workflow alignment, billing support, and training and quality-reviewing Chat AI agents for customer support
Tools I use: Google Workspace, Zendesk, Salesforce, Go High Level, Monday, Shop Monkey, Confluence, Jira, Stripe, FindThatLead, Closely, Acumbamail, Klaus, Canva, Adobe Premiere Pro
I work with an owner’s mindset, deeply invested in quality, clarity, and results. My background in QA and customer experience pushes me to go beyond execution. I take initiative, improve systems, and ensure customers and clients feel truly heard and cared for.
