Hi, I’m Jeni, a Customer Service and Sales Support Professional with over 9 years of experience across industries such as eCommerce/ Retail, Airline reservations, Real Estate, and Healthcare Insurance.
I excel in:• Customer Service Representative – Voice Support• Customer Service Representative – Chat Support• Customer Service Representative – Email Support• Inbound Sales• Outbound Sales / Cold Calling• Flight Reservation Agent – Voice and Live Chat• Data Analyst
In my previous role as a Customer Service Representative with an Ecommerce account I assisted customers by phone and email using Freshdesk, helping them place orders, upselling products, and resolving issues related to delayed deliveries, refunds, replacements, and returns.
Using my extensive experience as a customer service representative, I am highly trained dealing with different types of customers thus turning negative situations into a positive one. I’m known for my friendly voice, empathy, and ability to communicate clearly — qualities that helped me consistently earn a 100% CSAT score. I truly enjoy helping customers resolve their concerns and I always apply first call resolution ensuring a seamless and satisfying customer experience.
If my skills and experience align with what you're looking for, please feel free to connect with me!
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