I have worked in the BPO industry for 8 years. My most recent role was at IntouchCX, supporting Airbnb. I started in Airbnb as a Support Ambassador, assisting Guest and Host concern and got promoted as a Training Facilitator. In this capacity, I managed both local and global training programs, supporting sites in North America and Asia-Pacific region. I then moved into a senior role, responsible for training and mentoring new trainers.
In my previous training roles, I honed my abilities in identifying customer concerns, assisting them with possible resolutions, and providing the best possible customer experience. I am also proficient in assisting customers via inbound calls, outbound calls, messages, and email. I excel in fast-paced settings, readily adapting and solving problems. I hope you consider my application and I am looking forward to hear from you soon.
