I am an E-Commerce Virtual Assistant with hands-on experience supporting Amazon, Walmart, and Kohl’s accounts, along with experience managing content creator campaigns for Amazon and TikTok.
I help e-commerce businesses with customer support, order management, refunds and returns, creator campaigns, and product sample fulfillment. I am detail-oriented, organized, and reliable, with experience working in fast-paced e-commerce environments where accuracy and timely communication are essential.
My e-commerce experience includes:
• Customer support for Amazon, Walmart, and Kohl’s accounts
• Order tracking and delivery concerns
• Refunds, replacements, and returns
• Lost, delayed, or damaged orders
• Customer escalations and issue resolution
• Managing Amazon and TikTok content creator campaigns
• Reviewing creator profiles and campaign participation to identify qualified creators
• Evaluating TikTok creators based on campaign performance metrics and eligibility requirements
• Creating and processing sample orders through Amazon Seller Central
• Processing replacement sample orders through Shopify
• Approving qualified creators and declining creators who do not meet campaign requirements
I am comfortable working with Amazon Seller Central, Shopify, and e-commerce platforms while handling multiple tasks with accuracy and attention to detail.
My goal is to take the day-to-day e-commerce tasks off your plate, provide reliable support to your customers and creators, and help keep your operations organized so you can focus on growing your business.
