Hello, my name is Janine Tapasao, and I am excited to apply for the Virtual Assistant role. I have four years of experience in customer service and one year of bookkeeping experience.
I previously worked as a Customer Service Associate with Voya Financial, an US Retirement company, where I assisted active and retired clients with their retirement plans. Within two years, I was promoted to Senior Product Specialist and Trainer Apprentice, supporting trainees during their nesting period and live call transitions. I also have experience as an Email and Chat Support representative for Expedia and -----------, handling reservations, schedule changes, and refund processing.
These experiences reflect my strong organizational skills, dedication, and results driven work ethic. I would welcome the opportunity to bring the same passion and commitment to your team and look forward to discussing how I can contribute to your company?s success.
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