Hi! I'm -----------, a results-oriented and seasoned professional with 10 years of experience in BPO industry (Healthcare account).
4+ years as a Quality Analyst
3+ years as Customer Service Representative
3+ years as Back Office Support Staff
Skilled in delivering measurable outcomes in fast-paced
environment. Detail-oriented and committed to ensure quality standards are met.
Experience with:
* Admin Tasks, Data Entry and record keeping
* Proficiency in Microsoft Office Suite
* Insurance verification and Medical Billing
* Follow-up on Bill status, Claims status and Prior Authorization
* Customer Service Support
* Call monitoring
* Patient Information Management: Handling sensitive patient information and compliance with HIPAA regulations.
