I am a highly motivated and detail-oriented professional with over 2 years of experience in the BPO/call center industry, specifically handling customer service for a healthcare insurance account. I specialize in providing empathetic, efficient, and accurate support via phone, chat, and email ensuring customer satisfaction and trust.
Beyond customer support, I also have hands-on experience working in an office setting, where I was responsible for creating business proposals and technical documents for elevator and escalator services. This role sharpened my skills in administrative support, document formatting, and business communication.
I am proficient in tools such as Microsoft Office (Word, Excel, PowerPoint), Google Workspace, and CRM systems. I take pride in being professional, dependable, and adaptable always aiming to exceed expectations and deliver high-quality results.
I am now seeking long-term opportunities where I can apply my skills in customer service, admin support, or virtual assistance, and continue to grow with a team that values excellence and integrity.
