Trainer with over 7 years of progressive experience in customer service and support, designing and implementing innovative training programs within the healthcare and digital sectors. Committed to making learning engaging and relevant for a diverse range of learners. At MedPro Disposal, I have developed customized onboarding content to efficiently integrate teams into healthcare waste management practices. During my tenure at TELUS Digital Philippines, I achieved a satisfaction rate of 97.21% while enhancing performance outcomes, such as reducing transfer rates. Proficient in conducting both live and online training sessions using various tools, including TalentLMS, Canva, Google Suite, and Salesforce. Dedicated to enhancing knowledge retention and mastery, I am eager to apply my inventive training methodologies and industry expertise to an organization that values growth and innovation.
