Results-driven administrative assistant, customer service lead, data analyst, and hospitality professional with over 5 years of experience supporting eCommerce, marketing, and customer service operations for U.S. and international companies. Skilled in report generation, data visualization, client communications, and project coordination, with hands-on expertise in platforms like Shopify, Magento 2, BigCommerce, Amazon, and tools such as Zendesk, Gorgias, and Google Workspace.
Brings strong front office experience in managing reservations, guest relations, and bookings across Agoda and Bookingcom, while efficiently handling up to 80 customer inquiries daily and maintaining a 98.9% satisfaction rate.
Experienced in content moderation, reviewing user-generated content (text, images, and videos) on platforms such as Facebook, TikTok, and YouTube to ensure compliance with safety guidelines and community standards. Recognized for clear communication, problem-solving, quality assurance, and cross-functional collaboration, consistently delivering seamless customer experiences that drive operational efficiency, repeat business, and positive feedback.
