Managed high-volume cash and check transactions, including deposits, withdrawals,
encashments, and account closures, ensuring accuracy and fraud prevention.
• Conducted signature verification and real-time account reconciliation using Metrobank’s
CA/SA terminal systems.
• Processed domestic fund transfers, remittances, and bill payments while ensuring
seamless customer experience.
• Oversaw outward check clearing operations and ensured compliance with regulatory
and internal banking protocols.
• Drove product awareness and sales through frontline engagement and advisory.
Spearhead daily cash logistics, including secure cash/check pick-ups and deliveries for
corporate clients and branch networks, ensuring full compliance with operational and
audit standards.
• Authenticate and reconcile transaction documentation, such as Cash Transfer Slips and
transmittal forms, to ensure precise turnover to designated custodians.
• Support the Cash Transfer Section Head in cash preparation and vault replenishment for
inter-branch and off-site servicing.
• Execute ATM cash loading, monitoring, and replenishment with strict adherence to
security protocols.
• Deliver superior client servicing while promoting Metrobank's suite of financial
products, achieving cross-selling and client retention objectives.
• Serve as a trusted resource in operational troubleshooting, transaction discrepancies, and client escalations.
Facilitated end-to-end onboarding for individual and corporate clients, including account
opening, KYC verification, and initial funding.
• Delivered comprehensive support in digital banking enrollment, ensuring a smooth
transition to Metrobank’s electronic platforms.
• Handled the full lifecycle of time deposit placements, roll-overs, and closures with
precision and efficiency.
• Actively matched clients with appropriate financial solutions—loans, investments, and
insurance—tailored to their financial goals.
