Customer-focused professional with experience across hospitality, customer service, and back-office operations. Began a career with Starbucks Philippines, where I consistently delivered exceptional customer experiences, prepared high-quality beverages, and developed extensive coffee expertise. Earned recognition as a Global Coffee Master and Barista Trainer, while receiving multiple awards for outstanding performance and customer service.
Transitioned into the BPO industry as a Customer Service Representative at Concentrix, handling Australian toll road accounts. Responsible for resolving customer inquiries, processing payments, managing billing disputes, addressing penalties, and maintaining accurate account records while providing excellent customer support.
Currently working as a Back Office Operations Associate for a U.S.-based real estate account, managing email communications, processing requests, reviewing and organizing documentation, and ensuring compliance with company guidelines. Experienced in multitasking, problem-solving, maintaining data accuracy, and supporting operational efficiency in fast-paced environments.
