Dedicated and customer-focused professional with 2 years of experience in the BPO industry as a Customer Service Representative in Manila. Specialized in handling a Telco account, with responsibilities across sales, customer retention, and issue resolution. Proven ability to manage high-volume interactions while maintaining excellent customer satisfaction. Strong communication, multitasking, and problem-solving skills, with a results-driven mindset and a commitment to providing top-tier service and support.
