Experienced Technical Support Leader with 10+ years in global financial services, managing high-performing teams and streamlining support operations in fast-paced, high-volume environments. Proven ability to lead Tier 1 and Tier 2 support teams, drive cross-functional collaboration, and implement data-driven performance strategies. Adept at resolving complex escalations, building scalable workflows, and delivering exceptional customer satisfaction. Strong technical foundation with a hands-on approach and a passion for continuous improvement.
