I help insurance companies and auto repair businesses manage claims, customer support, and workflow efficiently.
With 9+ years experience (Telstra & IAG New Zealand), I specialize in claims processing, billing, and resolving complex customer issues.
I also have leadership experience as a Service Delivery Supervisor, where I managed teams, monitored KPIs, and ensured consistent service quality.
Currently, I work as a Virtual Assistant in the auto repair industry, using CCC One and CRM systems to manage job updates, coordinate with technicians, and communicate with customers from intake to completion.
- Handled high-volume customer inquiries and claims
- Resolved complex billing and insurance issues
- Ensured accurate documentation and timely follow-ups
- Coordinated with teams to improve workflow efficiency
What I can do for your business:
• Insurance claims processing and follow-ups
• Customer support (email, chat, phone)
• Billing and dispute resolution
• Auto repair coordination and workflow management
• CRM and data management (Siebel, CCC One)
• Handling escalations and complex cases
I am reliable, detail-oriented, and focused on delivering results. I am looking for a long-term role where I can contribute my experience and help your business grow.
Currently working as a VA in an auto repair business, using CCC One to manage jobs, customer updates, and coordination with technicians.
