I’m an operations and customer support professional with 8+ years of experience across BPO operations, team leadership, financial management, data analytics, and remote operations support.
I have directly managed teams of 18–25 associates across five lines of business, including Consumer Support, Driver Support, Trust & Safety, and Driver Verification. I owned team KPIs, coaching, quality, CSAT, escalations, workforce scheduling, and real-time performance monitoring. My teams consistently exceeded targets, including 87% CSAT against an 80% target and 97–100% quality against a 90% target.
I currently support U.S.-based businesses with operations, scheduling, customer service, team coordination, financial tasks, and process improvement. I also have experience in accounting and financial reporting, including P&L reporting, reconciliations, variance analysis, AP/AR, and multi-branch reporting.
I’m particularly interested in improving how work gets done. I have built dashboards and automated workflows using Power BI, Looker Studio, n8n, Google Sheets, and PostgreSQL, and I use AI tools such as Claude, Claude Code, ChatGPT, and Gemini to improve productivity and handle data and process-related work.
I work best in roles where I’m trusted to take ownership, solve problems, monitor performance, improve processes, and make sure tasks are actually completed.
