Results-driven professional with 5+ years of experience in customer-focused environments, skilled in managing inquiries ranging from refunds to delayed orders. Proven ability to resolve escalations promptly, provide real-time updates, and maintain compliance with audit standards while driving sales growth. Experienced in handling high-volume inbound and outbound calls, scheduling technicians, and coordinating work orders to ensure seamless operations. Recognized for building trust, fostering customer loyalty, and enhancing overall satisfaction through clear communication and efficient problem-solving.
