Hi! I’m Judeah, a customer onboarding and operations professional with experience supporting international clients and customers in Australia, the United States, and other global markets.
I specialize in customer onboarding, customer support, SaaS/software training, project coordination, administrative support, and workflow management. I’m comfortable managing multiple customers and priorities at once while keeping communication clear, organized, and professional.
In my current role with Learning People, I manage the customer journey from onboarding through certification. I conduct virtual onboarding sessions, provide one-on-one support, monitor progress, handle customer inquiries through email, phone, and ticketing systems, coordinate exam requirements, and proactively identify issues that could affect customer success. I also created an Excel-based monitoring system to improve case tracking and follow-up.
Previously, I worked as a Senior Virtual Software Trainer and Customer Success Specialist for PlayOn Sports/rSchoolToday, where I led software onboarding and implementation projects for organizations across the United States. I conducted product demonstrations and training, coordinated implementation timelines, supported more than 320 member schools, and led a project involving 220+ client sites.
What I can help you with:
Customer onboarding and implementation
Customer support via email, chat, and phone
SaaS/software training and product demonstrations
Virtual assistance and administrative support
CRM and customer record management
Project and task coordination
Calendar and meeting coordination
Data entry, tracking, and reporting
Microsoft Excel and Google Sheets
Customer follow-ups and account management
Process documentation and workflow improvement
Research and content support
I’m highly organized, dependable, comfortable working independently, and quick to learn new software and processes. I take ownership of my work and don't wait to be chased for updates or follow-ups.
I also use ChatGPT and Google Gemini to improve productivity, documentation, research, reporting, and workflow efficiency while maintaining accuracy and professional judgment.
My customer-focused approach has resulted in 150+ positive Trustpilot and Google reviews, a 95% customer satisfaction rating in a previous role, and approximately 90% conversion of platform demonstrations into enrolled students in my current position.
If you're looking for someone who can communicate professionally with your customers, learn your systems quickly, stay on top of details, and take ownership of day-to-day tasks, I'd be happy to help.
