Experienced professional with 6 years in a healthcare account, including 2 years in customer service and 4 years as a supervisor. Trained extensively in handling eligibility verification, benefits administration, claims processing, prior authorizations, and appeals resolution. Proven leadership in managing teams, streamlining processes and ensuring service excellence. Strong background in client communication, administrative support and handling confidential information with accuracy and integrity bringing a solid foundation in healthcare operations, organizational skills and remote collaboration.
