I have 3 years of experience as an inbound call center agent handling international accounts. I started as a Sales Representative for 1 year, where I assisted customers with order placement, offered credit cards, and promoted membership rewards. Later on, I was transferred to Customer Service within the same account, handling more complex concerns such as general inquiries, item replacements, and refunds. I consistently met KPIs, which gave me the opportunity to work from home independently without direct supervision.
Now, I am shifting to freelancing to fully focus on remote work, avoid the hassle of commuting, and save more time while delivering excellent results to clients. I am skilled at multitasking, detail-oriented, and able to follow instructions with minimal supervision. I am also open to starting with basic roles like data entry and can begin right away.
To expand my expertise, I enrolled in courses where I learned different skills in various niches such as:
Social Media Management – content planning, post editing, and scheduling using Meta Business Suite, Buffer, and other tools.
Admin Tasks & Lead Generation – proficient in Google Sheets, Excel, Outlook, Trello, MS Teams, email signature creation, and lead sourcing through LinkedIn, Apollo, and Boolean techniques. Email Marketing – creating websites through Mailchimp free trial, building landing pages, and designing email campaigns.
Graphic Design – experienced with Canva and CapCut, applying different techniques from tutorials and posting my work across multiple platforms.
With my combined background in customer service, sales, and newly acquired digital skills, I am eager to help businesses save time, stay organized, and grow through reliable support.
