I bring with me over 12 years of experience in the customer service industry, with 8 years in an office environment and the past 5 years working remotely. I’ve supported diverse industries, especially in e-commerce.
What I bring to the table goes beyond technical know-how. I bring a strong professional foundation built on honesty, transparency, professionalism, and accountability. I believe customer experience means clear communication, proactive ownership, and genuine care for both your customers and your brand. Over the years, I’ve worked with platforms and tools such as Shopify, WooCommerce, Zendesk, Gorgias, ShipStation, Salesforce, Stripe, PayPal and many more, including marketplaces like Catch, MyDeal, and Etsy. I’ve successfully handled 80 to 120 customer tickets daily, managing emails, chats, calls, and social media inquiries with a consistent focus on quality, empathy, and speed.
