I am a highly skilled Chargeback Specialist with over 5 years of hands-on experience in the financial services industry. I specialize in Customer Service, credit and debit card dispute resolution, chargeback processing, and loss recovery operations, having worked with one of the largest banks in the U.S., Wells Fargo.
My background includes:
• 2 Years as Credit Card Customer Service Representative - assisting customers with their daily bank transactions (processing payments, balance inquiries, gather dispute informations etc.)
• 1 year as a Credit Card Dispute Specialist – managing chargebacks, initiating representments up to arbitration and ensuring compliance with Reg Z.
• 2 years Team Lead in Loss and Recovery Operations for Debit Card Disputes – investigating unauthorized transactions, recovering losses under Reg E, and providing exceptional client support.
I take pride in delivering accurate, fast, and customer-focused resolutions. My keen attention to detail, strong analytical skills, and ability to communicate clearly make me a dependable asset to any remote team.
Skills & Tools:
•Credit/Debit Card Dispute Management
•Chargeback Filing (Visa, Mastercard platforms)
•Fraud Detection & Recovery
•Reg E & Reg Z Compliance
•Microsoft Excel, Word and Outlook
•Strong Written & Verbal Communication
•Time Management & Data Accuracy
What I Can Offer:
•End-to-end dispute and chargeback handling (Visa, Mastercard, etc.)
•Loss recovery investigation and documentation
•Excellent communication and case follow-up
•Fast learner with full familiarity in BPO/financial tools and systems
•100% reliable and independent — I need minimal supervision
•Process-driven with consistent on-time delivery
•Able to handle high-volume dispute queues efficiently
If you’re looking for someone who can protect your business, recover your funds, and deliver dispute resolution with precision, I’d love to connect. Let’s keep your operations secure, smooth, and stress-free!
