I am an Operations Team Leader with more than eight years of experience leading high-performing customer support and business operations teams. Throughout my career, I have focused on improving operational efficiency, developing people, analyzing business performance, and implementing process improvements that drive measurable results.
My passion is solving business problems through data-driven decision-making. I enjoy identifying root causes, simplifying complex processes, building performance dashboards, coaching teams, and collaborating with stakeholders to improve customer experience and operational performance.
Recently, I have been expanding my expertise through Google’s professional certificate programs in Data Analytics, Project Management, AI, Agile, Stakeholder Management, and Python to prepare for Business Analyst and Process Improvement roles.
I am currently looking for opportunities where I can contribute through business analysis, operations management, project coordination, process optimization, reporting, and continuous improvement.
