I have over three years of experience in the call center industry, including one year with the Amazon account and more than two years as a Support Ambassador for the Airbnb account.
At Amazon, I handled inbound calls and resolved customer concerns related to lost or damaged packages, ensuring quick and satisfactory resolutions.
During my time with Airbnb, I performed multiple roles across Tier 1, Tier 2, and as a Dedicated Superhost Support agent. I provided comprehensive support to both guests and hosts, including handling escalated issues and facilitating mediations. My responsibilities included conducting investigations based on the details provided by guests and working towards prompt, balanced solutions that ensured a positive outcome for both parties.
In my previous role as technical support, I provided assistance to clients experiencing issues with their livestreams, responding to general inquiries, and communicating with clients via calls, chats, and emails as needed.
