I have over 10 years of professional experience in customer service, specializing in voice, email, and chat support for US, CA, and UK markets. My background includes handling complex claims, benefits verification, and appeals resolution in the healthcare industry—where I was granted elevated access to process real-time claims and bypass standard escalation queues. I also spent several years in e-commerce support, working with Amazon Seller Central accounts to manage refunds, investigate concession abuse, and coordinate with logistics and dispatch teams.
In addition to customer-facing communication, I’ve consistently worked in CRM-heavy environments, using tools like Zendesk, proprietary Amazon systems, and Google Workspace to document tickets, manage workflows, and support backend admin processes. I’m confident working night shifts and independently managing high-volume workloads in remote setups.
I’ve supported both clients and internal teams, including responsibilities like scheduling, escalation handling, email ticketing, real-time documentation, and mentoring junior tea-----------mbers. My communication style is calm, structured, and empathetic—even in high-pressure situations.
With a strong foundation in process-driven support, claim documentation, and cross-functional communication, I bring reliability, adaptability, and deep system fluency to any remote team.
