Headline
Customer Service Representative | Communication Specialist | Resolving Issues & Creating Positive Experiences | Driven by Empathy and Efficiency
About / Summary
Passionate and dedicated Customer Service Representative with almost 2 years of experience delivering exceptional service in fast-paced environments. Known for building strong customer relationships, resolving complex issues with empathy, and turning challenges into opportunities for customer satisfaction.
I bring a customer-first mindset, strong communication skills, and the ability to navigate multiple systems to support seamless resolutions. Adept at handling inquiries across channels—phone, email, live chat—and consistently recognized for patience, professionalism, and a calm demeanor under pressure.
I’m motivated by making each interaction count and contributing to team goals with integrity and positivity. Open to opportunities where I can continue to grow and create excellent customer experiences.
Customer Service Representative Experiences:
Concentrix Corporation – C5 Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila
Hired / Resigned: November 2023 – August 2024
Account: Amazon / Blended Account
Role: CSR
VXI Global Solutions - C5 Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila
Hired / Resigned: August 2024 – May 2025
Account: Temu - Ticketing Account / Email
Role: Senior Customer Specialist Support
Respond to 50–100+ customer inquiries daily via phone, email, and chat with a focus on first-contact resolution.
Resolved 20+ issues without escalation, resulting in improved customer satisfaction scores. Back when I was at Concentrix.
A great escalation representative with a consecutive top agent award during my career with VXI.
Recognized by management for consistently high QA scores and customer feedback ratings.
Trained 3+ new hires and assisted in onboarding, improving team readiness and performance.
Handled logistics, after-sales concerns, accounts, payments, and service inquiries, ensuring clarity and compliance with company policies.
De-escalated customer complaints with empathy and effective communication, leading to retention improvement.
Maintained detailed records of customer interactions in CRM systems like Zendesk and Salesforce.
Skills & Competencies
? Customer Relationship Management (CRM)
? Conflict Resolution & Problem Solving
? Verbal & Written Communication
? Active Listening & Empathy
? Multi-channel Support (Phone, Email, Chat)
? Time Management & Organization
? Product Knowledge Retention
? Call Center Tools Literate
? Microsoft Office & Google Workspace
? Team Collaboration & Peer Support
? Adaptability in Fast-paced Environments
? Customer Retention Strategies
? Quality Assurance (QA) & Feedback Implementation
Education:
Ormoc City Institute of Technology - Seafaring Specialized in Stewarding / S.Y-----------
