Content Moderator for Child Safety | Bluesky Web
November 2024 - March 2026
• Conduct thorough profile investigations to maintain platform safety, with a strong focus on identifying and addressing pedophilic behavior
• Detect, remove, and escalate CSAM content in compliance with legal and platform policies, including reporting to appropriate authorities
• Securely preserve data of banned users to support potential legal investigations and law enforcement requests
• Monitor and moderate coded language (e.g., dog whistles) associated with pedophilic activity to prevent policy evasion and protect the community
Senior Content Moderator and Investigation Analyst | YUBO
July 2020 - October 2024
• Identified suspicious activities, detected fraud patterns, and analyzed incidents to assess risk levels
• Utilized technical data (IP addresses, device info) to create JSON-based queries and improve filtration systems
• Reviewed harmful content, handled complaints/reports, and ensured platform quality and compliance with policies
• Verified user profiles through audits while maintaining a secure and safe community environment
Prospecting and Skip Tracing Specialist | MCS Advocates
August 2019 - October 2019
• Conducted prospecting and lead generation to identify potential property owners and investment opportunities
• Performed skip tracing using online databases and tools to locate accurate contact information for leads
• Verified lead details and organized contact data to support outreach and follow-up efforts
Tenant Coordinator | Virtually Incredible
January 2018 - February 2019
• Processed rental applications, including background checks, reference verification, and credit/criminal reports using PropertyWare, AppFolio, and RentScreener
• Contacted landlords to introduce and offer leasing services
• Ensured all required applicant documents were submitted and verified that landlord conditions were met
Customer Support Associate | Convergys/Concentrix
March 2015 - December 2017
• Investigated and resolved customer cases, including appeals, while delivering clear and helpful responses
• Handled sensitive issues involving illegal items, counterfeit products, harmful content, spam, and scams
• Provided customer support for billing, technical concerns, and account inquiries for major telecom services
• Maintained accurate data entry, set proper expectations, and consistently met performance targets
Virtual Assistant | January 2014 – March 2015 E-Precision Contact Solutions
January 2014 - March 2015
• Scheduled appointments and managed call flow while meeting personal and team sales targets
• Sold products and services through effective phone communication and active listening
• Maintained accurate records of customer interactions, processed accounts, and organized documents
• Handled high call volumes while maintaining strong customer engagement and service quality
