Dedicated and empathetic professional with 3 years of experience in the BPO industry and a bachelor's degree in Psychology. Strong background in customer service, communication, and conflict resolution, with a deep understanding of human behavior and client needs. Proven ability to manage high-pressure situations, maintain customer satisfaction, and adapt quickly to evolving workflows. Leveraging psychological insights to build rapport, de-escalate concerns, and contribute to a positive customer experience. A proactive team player committed to continuous improvement and service excellence.
