With almost seven years of experience in the BPO industry, handled a wide range of responsibilities including customer service, billing inquiries, technical troubleshooting, hotel reservations, publishing sales support, property maintenance coordination, and cold calling. Managed tasks such as resolving account issues, processing bookings, creating maintenance tickets, handling emergency resident concerns, and supporting marketing strategies for authors’ books.
These tasks were accomplished by combining strong communication skills, active listening, and problem-solving abilities while working in fast-paced, metrics-driven environments. Used CRM and ticketing systems, followed standard operating procedures, and stayed organized through proper task prioritization and time management. Consistently ensured accuracy, efficiency, and customer satisfaction even when handling multiple urgent requests.
I provide these services to clients and customers across different industries including eCommerce and retail businesses, telecommunication companies, hotel and reservation platforms, publishing firms, and real estate/property management operations. Supported both local and international customers, helping businesses maintain smooth operations while delivering reliable and professional customer experiences.
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