Results-driven Customer Service Representative (CSR) with over 12 years of experience across BPO, e-commerce, logistics, retail, telecommunications, and social media. Proven ability to handle high-volume customer interactions across voice, chat, and email channels while delivering excellent customer satisfaction. Skilled in issue resolution, technical support, order management, and customer retention. Proficient in CRM platforms including Salesforce, Zendesk, Flippin Pro,Clarify, P2P, and HubSpot, with strong working knowledge of Shopify and Microsoft Office and Google Workspace tools.
